Help
Questions.
Straight answers where we have them. Where a policy is still being confirmed, we'd rather you ask than guess.
Can you hold a device for me?
Open any device and tap “Ask us to hold one for you”. Choose the storage and the day you'd like to come in, and WhatsApp opens with your request filled in. Nothing is held until the team replies to confirm.
Can I check availability?
Yes — message us on WhatsApp from any product page and the details of the device are filled in for you.
Where is the store?
Shop 310, Airport Junction, Gaborone, Botswana.
How do I contact Immi's?
WhatsApp, call the store, or come through in person.
What payment methods are accepted?
We're confirming the details. For now, ask us on WhatsApp or in store.
What is the warranty policy?
We're confirming the details. For now, ask us on WhatsApp or in store.
What is the returns policy?
We're confirming the details. For now, ask us on WhatsApp or in store.
How does trade in & swap work?
Start a trade-in enquiry with your device's model, storage and condition, and the team replies on WhatsApp with options. Final trade-in value is subject to store assessment.
Are the prices on the site current?
Prices are Immi's current list prices in pula. A listed price doesn't guarantee stock, so ask us to confirm availability before you come in. Prices on archived flyers are not current.
Still stuck? Contact us.